Shipping policy

Shipping Policy

Last Updated: August 2026

At Walkin J’s, we’re committed to getting your order packed carefully and on its way to you as quickly as possible. Below you’ll find information about our shipping process and what to expect after placing your order.

Order Processing

Most orders are processed and shipped within 3–5 business days.

During holidays, sales, new product launches, or other high-volume periods, processing times may be slightly longer. We appreciate your patience during these busy times.

Orders are processed Monday through Friday, excluding holidays.

Processing time is separate from carrier transit time. The estimated delivery time provided by the shipping carrier begins after your order has been processed and accepted by the carrier.

Shipping Rates

We offer FREE Standard Shipping on orders over $250 within the continental United States.

Shipping charges for orders of $250 or less are calculated at checkout based on your shipping address, package size and weight, and selected shipping method.

Certain oversized, heavy, or specialty items may be subject to additional shipping charges. If applicable, these charges will be displayed at checkout.

Order Confirmation & Shipping Emails

After placing your order, you’ll receive:

  • An Order Confirmation Email

  • A Shipping Confirmation Email with tracking information once your order ships

Please check your Spam or Junk folder if you do not receive these emails, as automated emails may occasionally be filtered by your email provider.

If you are still unable to locate your emails or need assistance with your order, please contact us at Sales@WalkinJs.com.

Tracking Your Order

Once your order has shipped, you’ll receive an email containing your tracking number.

You can also view your order status by clicking “View Order” in your original order confirmation email.

Please allow time for the shipping carrier to scan your package after your shipping confirmation has been sent. Tracking information may not update immediately after a shipping label is created.

Shipping Carriers

We ship orders using trusted carriers, which may include:

  • USPS

  • UPS

  • FedEx

The carrier used will depend on your shipping destination, package size and weight, product type, and available shipping service.

Walkin J’s reserves the right to select or change the shipping carrier when necessary to ensure safe and efficient delivery.

Incorrect or Incomplete Shipping Addresses

Please verify your shipping address carefully before submitting your order.

Walkin J’s is not responsible for delays, returned packages, lost packages, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer at checkout.

If you notice an error in your shipping address, please contact us immediately at Sales@WalkinJs.com.

While we will do our best to assist, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping charges to have the order reshipped.

Lost or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery times are outside of our direct control.

Carrier delays may occur due to weather, holidays, transportation disruptions, natural disasters, or other circumstances beyond the control of Walkin J’s.

If your package appears delayed, we recommend:

  • Checking your tracking information for the latest update

  • Allowing additional time during holidays or severe weather

  • Contacting the shipping carrier directly

  • Checking with neighbors or household members if the package is marked as delivered

If your tracking has not updated for an extended period or you believe your package may be lost, please contact us at Sales@WalkinJs.com, and we will assist you with determining the appropriate next steps.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it:

  • Check around your home, mailbox, porch, barn, office, or other delivery areas.

  • Ask neighbors, household members, employees, or others at the delivery location.

  • Check for a delivery notice or alternate delivery location.

  • Contact the shipping carrier or your local post office.

Please be aware that carriers may occasionally mark packages as delivered shortly before the package physically arrives.

Walkin J’s is not responsible for packages that have been confirmed as delivered to the shipping address provided at checkout.

However, if you are unable to locate your package after checking with the carrier and those at your delivery location, please contact us at Sales@WalkinJs.com and we will assist you with reviewing the available tracking information.

Damaged, Leaking, Missing, or Incorrect Shipments

Please inspect your order as soon as it is delivered.

If your order arrives damaged, leaking, broken, defective, missing an item, or contains an incorrect item, please contact us within 7 days of delivery at Sales@WalkinJs.com.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the damaged or incorrect item(s)

  • Photos of any leaking or damaged containers

  • Photos of the shipping box and packaging materials

  • A photo of the shipping label, if requested

Please retain the product, shipping box, packaging materials, and contents until your claim has been reviewed.

Do not dispose of damaged or leaking products unless necessary for safety or unless instructed to do so by Walkin J’s.

Depending on the circumstances, an approved claim may be resolved through a replacement, refund, or store credit.

Claims submitted more than 7 days after delivery may not be eligible for replacement or reimbursement.

Liquid & Animal-Care Products

Many Walkin J’s products are liquids, sprays, shampoos, salves, ointments, concentrates, and other animal-care products.

We take reasonable precautions when packaging these products for shipment. However, temperature changes, carrier handling, and transportation conditions are outside of our control once a package has been accepted by the shipping carrier.

Minor changes in product appearance, texture, or consistency caused by temperature during transportation do not necessarily indicate that a product is defective.

If you believe a product was damaged or compromised during shipping, please contact us at Sales@WalkinJs.com within 7 days of delivery before using or disposing of the product so we can evaluate the issue.

Severe Weather & Extreme Temperatures

Shipping delays may occur during periods of severe weather or extreme temperatures.

Certain products may temporarily thicken, soften, separate, or otherwise change in consistency when exposed to very hot or cold temperatures during shipping. Allowing the product to gradually return to normal room temperature may restore its normal consistency.

If you have concerns about the condition of a product after delivery, please contact us at Sales@WalkinJs.com before using it.

Shipping Restrictions

Certain products may be subject to carrier, state, or federal shipping restrictions based on their ingredients, size, weight, or classification.

If we are unable to legally or safely ship a product to your location, we may cancel the affected item or order and issue an appropriate refund.

International Shipping

At this time, we only ship within the United States.

Return & Refund Policy

Shipping-related issues are also subject to the terms of our Return & Refund Policy.

Please note that animal-care products are generally non-returnable for health, safety, sanitation, and quality-control reasons once they have been shipped or picked up.

This does not prevent you from contacting us regarding a product that arrives damaged, defective, leaking, missing, or incorrect.

Eligible merchandise such as apparel, accessories, brushes, combs, buckets, and other non-consumable items may qualify for return under our separate Return & Refund Policy.

Questions About Your Shipment

If you have questions or concerns about your shipment, please contact us at:

Sales@WalkinJs.com

Please include your order number whenever possible so we can assist you as quickly as possible.

You can also visit WalkinJs.com for additional information.

By placing an order with Walkin J’s, you acknowledge and agree to the terms of this Shipping Policy.

Walkin J’s
WalkinJs.com