Refund policy

Return & Refund Policy

We have a 30-day return policy on eligible merchandise, which means you have 30 days after receiving your item to submit a return request.

Because Walkin J’s sells both merchandise and animal-care products, not all items are eligible for return. Please review the eligibility requirements and non-returnable product information below before submitting a return request.

Eligible Merchandise

Eligible merchandise may include items such as:

  • Apparel

  • Hats

  • Bags and accessories

  • Combs

  • Brushes

  • Buckets

  • Grooming tools

  • Other non-consumable merchandise

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached when applicable, and in its original packaging. You will also need your receipt or proof of purchase.

Items must be free of animal hair, odors, stains, dirt, makeup, deodorant marks, perfume, smoke, chemicals, product residue, or any other signs of wear or use.

Brushes, combs, buckets, grooming tools, and similar merchandise must not have been used on or around an animal or used to hold, mix, apply, or dispense feed, water, supplements, medications, grooming products, chemicals, or other substances.

Items returned in a condition that prevents them from being resold as new may be refused.

Please review product descriptions, sizing information, color options, dimensions, and product photos carefully before placing your order. Returns may not be approved based solely on overlooked product features, sizing information, colors, dimensions, or details that were accurately described or shown in the product listing.

Please keep your original order confirmation email until you are certain you will not need to make a return, as it contains the link required to access our return portal.

Non-Returnable Animal-Care Products

For health, safety, sanitation, and quality-control reasons, animal-care products are final sale and cannot be returned or exchanged once they have been shipped or picked up, even if the product appears to be unopened or unused.

This includes, but is not limited to:

  • Shampoos and washes

  • Coat and grooming sprays

  • Fly sprays and repellents

  • Salves

  • Ointments

  • Creams

  • Pastes

  • Oils

  • Conditioners

  • Topical products

  • Liquid grooming products

  • Supplements or ingestible products, if offered

  • Concentrates

  • Cleaning or barn-care solutions

  • Any other consumable, topical, personal-care, or animal-care product

Once these products leave our facility, we cannot verify how they were stored, handled, transported, opened, exposed, or maintained. For the protection of our customers and their animals, these products cannot be returned to inventory or resold.

This policy applies even if the container, seal, or packaging appears intact.

Please carefully review the product description, ingredients, directions, size, and intended use before ordering.

How to Start a Return

All return requests for eligible merchandise must be submitted through our automated return portal, which can be accessed from your original order confirmation email.

We do not process standard return requests submitted by email, phone, or social media.

If you cannot locate your original order confirmation email, please contact Walkin J’s so we can assist you with accessing your order and return information.

Once your return request has been approved:

  • A prepaid return shipping label and detailed return instructions will be sent to you in a separate email.

  • If you do not receive this email, please check your spam or junk folder before contacting us.

  • Unless the return is the result of our error, original shipping charges are non-refundable, and the cost of the prepaid return shipping label will be deducted from your refund.

  • Do not ship your return until you have received your approved return label and instructions.

  • You have 14 days from the date your return is approved to ship your return.

  • If your return is not shipped within 14 days, your return authorization will automatically expire and be closed. Any new return request will be subject to our current return policy.

Please do not ship items back without first submitting your return through the return portal and receiving an approved return authorization, return shipping label, and return instructions.

Returns received without prior authorization through the return portal will not be processed. Unauthorized returns become the responsibility of the customer, and Walkin J’s is not responsible for items returned without an approved return authorization.

Return Address

Walkin J’s
1550 Harold Howell Rd
Portal, Georgia 30450

Do not mail a return to this address unless you have first received an approved return authorization and return instructions from Walkin J’s.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged or defective, an item is missing, or you receive the wrong product, please contact us as soon as possible so we can evaluate the issue and make it right.

Claims for damaged, defective, missing, or incorrect items must be reported within 7 days of delivery. Claims submitted after this period may not be eligible for replacement or reimbursement.

Please retain the product, shipping box, packaging materials, and packing slip until your claim has been resolved. We may request photographs of the item and packaging in order to process your claim.

If an animal-care product arrives damaged, leaking, defective, or incorrect, do not return or dispose of the product unless instructed to do so by Walkin J’s.

Depending on the circumstances, an approved claim may be resolved through a replacement, refund, or store credit.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

  • Animal-care, grooming, topical, consumable, or personal-care products

  • Opened or used products

  • Custom or personalized products

  • Used brushes, combs, buckets, grooming tools, or equipment

  • Items that have been exposed to animals, animal hair, feed, water, supplements, medications, grooming products, chemicals, or other substances

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

  • Sale or clearance items marked as final sale

  • Gift cards

If you have questions about whether an item is eligible for return, please contact us before placing your order.

Exchanges

If you would like a different size, color, or eligible merchandise item, the fastest way to receive it is to return your original eligible purchase through our return portal and place a new order.

Animal-care products are not eligible for exchanges.

If we made an error with your order, such as shipping the wrong item, product, color, or size, please contact us within 7 days of delivery and we will work to make it right.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Original shipping charges are non-refundable. Unless the return is due to an error by Walkin J’s, the cost of the prepaid return shipping label will also be deducted from your refund.

Please remember that your bank or credit card company may require additional time to process and post the refund after it has been issued by us.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact Walkin J’s.

Product Satisfaction & Individual Results

Our animal-care products are developed for their stated intended uses; however, animals, coats, skin, environments, storage conditions, and individual circumstances can vary.

We cannot guarantee that every product will produce identical results for every animal or customer.

Preference regarding scent, texture, color, consistency, packaging, or individual results does not make an animal-care product eligible for return or refund.

If you believe a product is defective or there is a problem with your order, please contact us within 7 days of delivery so we can evaluate the issue.

Important Return Information

We reserve the right to refuse any return that does not comply with this policy or that shows signs of wear, use, contamination, damage, alteration, misuse, washing, exposure to animals, or any other condition that prevents the item from being resold as new.

Returns determined to be fraudulent, abusive, or excessive may be denied. We also reserve the right to refuse future orders from customers who repeatedly violate or abuse our return policy.

While we strive to apply our return policy consistently, we reserve the right to make exceptions on a case-by-case basis when circumstances warrant.

Nothing in this policy limits any rights that cannot legally be waived under applicable law.

By placing an order with Walkin J’s, you acknowledge and agree to the terms of this Return & Refund Policy.

Walkin J’s
WalkinJs.com